Ordering without switching apps
For many customers, especially on mobile, opening a website, creating an account and filling a cart is an effort. Writing a message is natural. This is particularly true on WhatsApp, already used every day to talk to shopkeepers.
A clear order for your team
Orders received by message are often incomplete: no size, no address, a wrongly named product. The assistant asks the missing questions, recaps and requests confirmation. Your team receives a usable order without deciphering a conversation.
Presenting the right products
The assistant relies on your catalog to present items, their variants and prices. It can suggest a similar product when an item is unavailable, according to rules you set, without ever inventing a reference.
Limits to be aware of
Order taking depends on the quality of your catalog. If your prices or stock are out of date, the assistant cannot guess. We check this with you before going live and define what must be confirmed by a person.
For local businesses
Restaurants, grocery stores, neighborhood shops: this works very well for businesses whose customers are used to sending a message. You save time on each order and avoid mistakes at peak times.
A concrete case
On a Friday evening, a customer writes on WhatsApp to a neighborhood grocery to order three items for pick-up the next day. The assistant checks the products in the catalog, asks for the collection time, recaps the total and waits for confirmation. The order then reaches the team clearly, and they prepare it in the morning. The customer never had to leave WhatsApp. Everything stays in one thread.