A missed WhatsApp call is a customer left waiting
In many countries, particularly in French-speaking Africa, customers call over WhatsApp rather than the phone network. These calls ring on a phone that is often in a pocket, a workshop or a kitchen. If nobody answers, the customer moves on.
What the agent does during the call
- It picks up and introduces itself on behalf of your business.
- It understands the request and answers with your information.
- It can consult your catalog or your calendar, depending on the settings.
- It transfers the call to the right person when that is planned.
- It ends the exchange with a clear summary for your team.
A voice that fits your business
You choose the agent’s voice and how it speaks. We also set call-specific instructions, which differ from those for chat: short sentences, confirmation of important details, and a duration limit to keep costs under control.
The precautions we apply
Before any binding confirmation, such as an order or an appointment, the agent verifies the information on the server rather than relying on what it understood. It does not promise a price you have not entered, and it does not carry on if the person asks to speak to a human.
How it fits with what you already have
If your number is already connected to WhatsApp Business through the official API, the voice agent is activated on that same number. Otherwise, the connection is part of the Complete plan setup. Your written conversations keep working in the same way, and your team remains free to call customers themselves.
Good places to start
Start with calls outside opening hours, at weekends or at peak times: these are the ones going unanswered today. Once the quality has been verified on those slots, you can extend the service to other times of day.