1. Reading your website
We gather your services, prices, opening hours and terms. Anything missing or unclear is listed so that you can complete it.
2. The agent’s instructions
We define its name, its tone, what it may say, what it must pass on, and the contact details to collect. These rules remain editable from your account.
3. Testing with real questions
The assistant is tried on the questions actually asked in your industry. Any uncertain answer is corrected before going live.
4. Installation
On your website, one line of code is enough: we add it for you or your web provider does. On WhatsApp, the connection is made with your business account.
5. Follow-up
You receive a summary of the conversations and you find everything in your Fiitsa account. You can take over a conversation at any time.