The quote: where the time goes
A body shop lives by its files. Before picking up a sander, someone has to understand what happened, identify the vehicle, find out who pays and get usable photos. This back-and-forth takes hours, and each missed follow-up can send the customer elsewhere.
The assistant handles the intake
It asks the questions in the right order: make and model, circumstances, whether there is an accident report, insurance company, third party identified or not, damaged area. The customer replies when they can, and your claims handler has the file without having to rebuild it over the phone.
Your approvals become a selling point
The approval question comes up constantly. If you are approved by several insurers, the assistant says so right away, explains what that changes about paying up front, then steers the customer to a booking. A reassured customer stops looking.
After an accident, tone matters
The person writing to you has often just had an unpleasant experience. We set the assistant to be calm, concrete and free of jargon. If it detects a sensitive situation, such as an injury or a dispute, it stops asking questions and transfers directly to your team.
Planning around the workshop’s quiet periods
A body shop cannot always take a vehicle immediately: paint, drying, parts on order. The assistant announces realistic lead times according to the rules you give it, and it avoids promises that turn into complaints later. When a customer follows up, it replies as you have planned for that case, and flags the files waiting for your response.