A business of peaks and troughs
With the first cold days, everyone turns the heating back on at the same time. Breakdowns multiply, the phone saturates and technicians are already on the road. This is precisely when you win customers for years, and when you lose the most through lack of availability.
Bringing order to urgency
An elderly person with no heating in January is not handled like routine servicing to be arranged in spring. The assistant helps you prioritize by your own rules: no heating at all, a household with a baby or a vulnerable person, an active maintenance contract. Your schedule is built on reliable information.
Preparing the technician
Brand, model, age of the appliance, error code, photo of the rating plate: these details often avoid a second visit. The assistant asks for them while the customer is still standing in front of the appliance.
Smoothing activity over the year
Winter is prepared in the fall. The assistant answers off-season service requests, explains the value of a contract and records appointment wishes. You fill your quiet periods rather than taking everything in December.
Heat pump projects
These projects require explanation: type of property, insulation, existing radiators. The assistant gathers these details and prepares your technical visit without claiming to replace the study. Your sales rep receives a request that is already mature, and the customer feels heard from the first message.
After the visit
A resolved breakdown is the right moment to offer a maintenance contract. The assistant can pass on this offer when the customer returns to you, and help you collect a review after a successful job.