Why offer voice on a website
Many people would rather talk than type, especially on a phone or when a question takes a while to explain. A customer who hesitates to call can ask their question immediately, with no waiting and no hold music, while they are looking at your offer.
How a conversation works
- The visitor presses the voice button in the widget.
- Their browser asks for permission to use the microphone.
- They speak naturally and can interrupt the assistant.
- The assistant answers out loud, using the same information as the chat.
- You find the conversation and its summary in your account.
Where it works best
- Explaining an offer or a price to someone who is hesitating.
- Answering practical questions: opening hours, access, lead times, service area.
- Collecting an appointment or call-back request.
- Helping people who find typing difficult or who are on the move.
Keeping the assistant on track
A spoken conversation has to stay short. We therefore set brief answers, one question at a time and a clear path to your team. The assistant states that it is an artificial intelligence, which European transparency rules also require.
What you need to get started
Your website must use HTTPS, as nearly all websites do today. Everything else is installed by our team, together with the chat, in the same widget. You then choose which channels to offer: chat only, voice only, or both side by side.
Measuring whether voice helps you
Voice is not equally useful on every website. Your account shows how many visitors use it and the topics they raise. If your customers prefer to write, keep chat up front and leave voice as an option. If they prefer to talk, put the voice button first. You can change this setting without touching your website.