WhatsApp has become a sales channel
Your customers send a message and expect a quick reply. At peak times, or in the evening, these messages pile up. A well-tuned assistant keeps the conversation alive, then passes on whatever needs a human decision.
An official connection
We use the official WhatsApp Business API rather than an extension or a phone left plugged in all day. This protects your number, and it is the only method that complies with Meta’s rules for automating replies.
What the assistant can do
- Answer frequent questions about your services, prices and opening hours.
- Understand a request phrased in the customer’s own words.
- Gather the useful details before passing you the file.
- Offer a time slot when your calendar is filled in.
- Stop when your team takes over.
Human contact remains the rule
An unhappy customer or a commercial negotiation should not be left to a robot. You define the topics that must be passed on immediately. The assistant tells the customer so clearly, and your team receives the alert with the entire conversation history.
WhatsApp and your website: what is each one for?
Your website captures people discovering your business, while WhatsApp keeps the link with those who already know you or prefer this channel. Both are managed in the same account, with the same basic information. Each channel does, however, keep its own conversation thread.
What we configure with you
Before go-live, we list the messages you receive most often, the topics to pass on without delay and your team’s working hours. We also decide what the assistant does when your team is available: some businesses want it to take every first message, others only outside opening hours.