Many contacts, little time per contact
A dealership receives requests on its website, its listings and WhatsApp, often in the evening and at weekends, when buyers finally have time to compare. When the answer arrives two days later, the project has sometimes already moved on elsewhere.
Qualifying without interrogating
The assistant talks naturally with the buyer: what use, what timeframe, what budget, is there a trade-in? Your salesperson then receives a clear record and spends the call advising rather than repeating the same questions.
The questions that hold up a sale
Trade-ins and financing are decisive topics. The assistant collects the trade-in details, such as mileage and general condition, and sets expectations: the final estimate comes from your team after inspection. The customer knows what to expect and arrives at the dealership better prepared.
New and used cars do not attract the same buyers
For used cars, people ask about history, warranty and inspection. For new cars, it is lead times, trim levels and possible incentives. We prepare separate instructions so the assistant does not mix the two, and we list what it must always pass on to a salesperson.
After-sales too
A large share of requests concerns the workshop: servicing, recalls, parts. The assistant separates these from buying projects and directs them to the right department. Your salespeople are no longer interrupted by service bookings.
In the evening and at weekends, when people compare
Buyers browse several listings when they have time, often after work. An immediate answer about availability and test drives saves them from moving to the next listing, and your salesperson picks up an already active conversation the next day.