The exchanges that discourage people
“When are you available?”, “Tuesday?”, “Thursday would be better”, and the conversation drags on for two days. Meanwhile, the customer sometimes turns to a faster business. Booking is a key moment and deserves to be simple.
Understanding before booking
Booking the right slot means understanding the need. The assistant identifies the service, its duration and the customer’s constraints. It avoids badly sized appointments that then disrupt the whole day.
Two ways of working
If your calendar is kept up to date in Fiitsa, the assistant offers slots directly. Otherwise it collects the customer’s preferences and your team confirms. You can start simply and move to automatic mode when your organization is ready.
Fewer no-shows
A reminder sent before the appointment reduces forgetfulness and gives the customer an easy way to let you know. A slot freed in time can be offered to someone else.
For which businesses
This feature serves an auto repair shop as well as a hair salon, advisory firm or real estate agency. In each case we define with you the services, their durations and the information to collect before confirming.
A concrete case
A customer writes about a first consultation. The assistant identifies the service, states its duration and offers two free slots from your calendar. The customer picks Thursday at 10 am, receives a confirmation and the appointment immediately appears for your team. It all takes a few messages, at the very moment the customer was thinking about it, without anyone at your business having to step in.